SEO Insider's Club

Frequently Asked Questions

So...exactly what is the SEO Insider's Club?
Why should I join the SEO Insider's Club?
Is there a limit on the number of questions I can ask per month?
Are there any limitations on what I can ask?
How long does it generally take to get a response?
I've hit my limit on questions for the month can I upgrade to a higher membership?
If I don't use all my questions for the month, do they roll over to the next month?

Don't see your question above? No problem, just visit our support area and submit your question to us.

So...exactly what is the SEO Insider's Club and why should I join?
At it's most basic level, the SEO Insider's Club is a pay-per-question membership site. For a monthly fee subscribers get to submit questions specific to their site(s) and situation to an SEO expert with almost a decade of experience.

Why should I join the SEO Insider's Club?
Ahh...the perfect question. I've been in this business for a looong time. When I got involved, it was virtually impossible to find decent information on SEO online. Times have changed and SEO is a bit more mainstream and you CAN find information online, but there are still a number of issues.

Accuracy of the info - How accurate is the info? I have run into a LOT of "experts" that spout off information that is flat out wrong. Most of these people have simply read something somewhere online and took it as the truth and began teaching it to others.

How recent is the information? The search engines are a moving target. What worked a year or two ago could easily do more harm than anything else today. As I've said, I've been in this business a while and I still see some sites on SEO out there that haven't been updated in 3-4 years!

Ability to get information specific to your situation. Here's a biggie. There are a number of places online that you can get some information, but the VAST majority of the quality sites don't give specifics. They will give general guidelines and information, but they won't look at your site and give you specific information.

You don't know what you don't know. Here's another biggie and one of the BIGGEST reasons I decided to do this. I can give lot's of information. In fact for a number of years I sold an ebook that I personally wrote on SEO and sent out a monthly newsletter. Here's what I found out. Not everyone is going to "get it" from reading a book. They need some form of interaction and they often don't initially know enough to ask the right questions.

It was very common when a subscriber of mine would send me an email with a question that I would do a quick check of their site online to find that the answer to the original question was of FAR less importance than other things I found on their site. Without me having looked into the specifics they would never have known because they didn't know enough to ask about it.

I know when I was starting out, there were LOTS of times I would have given almost anything to have someone I could have just asked a quick specific question to. How many times have you thought that?

Is there a limit on the number of questions I can ask per month?
Yes. Because I don't give simple one sentence answers, but instead prefer to be as thorough as possible in all my answers, I have to limit the number of questions asked per month due to time constaints. At least for now, this is how it will work. With the basic membership you will get 3 questions per month. With the gold membership you will get 7 questions per month. Not bad to have access to a decades worth of knowledge and experience!

Questions are handled by a ticket system. You are allowed to submit one (1) question per ticket. If more than one question is included in a ticket, I will answer the first one and request an additional ticket be opened for each question.

When you are logged-in to the ticket system, you will see the remaining ticket submissions you have available for that month. When you have submitted all of your allowed questions for the month, the system will not allow you to submit any further tickets until the following month. Replies to existing tickets do not count towards your ticket count.

Are there any limitations on what I can ask?
Yes. Obviously questions such as "what can I do to make my site rank better" are too vague/general to be answered. These types of questions/needs require more of an actual consultation. Questions need to be as specific as possible.

If a question is too general, I will still do my best to give you an answer, but will likely also try and help you to narrow your questions down.

How long does it generally take to get a response?
During the week, I will do my best to answer all questions within 24 hours. If you submit your questions over the weekend, it may be Monday before I'm able to get an answer back to you.

I've hit my limit on questions for the month can I upgrade to a higher membership?
If you are on the bronze membership level and would like to upgrade to the Gold level, yes, I can do that for you with no problems. If you are already a gold level member, that is the highest level membership I currently have, although I may be willing to work something out with specific members based on their needs.. Simply, head to the support area and submit a ticket via the support system (*note this requires a different login than the membership area as they are separate) and let me know what you are wanting.

If I don't use all my questions for the month, do they roll over to the next month?
No. Unused questions do not carry over. The monthly fee is basically a retainer. My normal fee for an hour of my time is $750. The only reason I am able to offer the subscription at the price I do is that I know not everyone will use all of their questions every month. By paying the monthly fee, you are guaranteeing access to me when you do come upon questions you need answered.